Question? Just ask us!
Free Encyclopedia of Building & Environmental Inspection, Testing, Diagnosis, Repair
InspectAPedia ® Home
PLUMBING SYSTEM INSPECT DIAGNOSE REPAIR
AGE of PLUMBING MATERIALS & FIXTURES
AIR DISCHARGE at FAUCETS, FIXTURES
ANTI SCALD VALVES
ANODES & DIP TUBES on WATER HEATERS
BACKUP PREVENTION, SEPTIC
BACKUP PREVENTION, SEWER LINE
BACKWATER VALVES, SEWER LINE
BATH & KITCHEN DESIGN GUIDE
CHEMICAL CONTAMINANTS in WATER
CHEMICAL ODOR SOURCES
CHLORINE IN DRINKING WATER
CLOGGED DRAIN DIAGNOSIS & REPAIR
DEBRIS in WATER SUPPLY, Water Heater
DEPTH of SEPTIC TANK
DRAIN & SEWER PIPING
FAUCETS & CONTROLS, KITCHEN & BATH
FAUCETS, OUTDOOR HOSE BIBBS
FLOOD DAMAGE ASSESSMENT, SAFETY & CLEANUP
FLOOR DRAIN / TRAP ODORS
FLUSHOMETER VALVES for TOILETS URINALS
GAS PIPING, VALVES, CONTROLS
GALVANIC SCALE & METAL CORROSION
HARD WATER - SOFTENERS
HEAT TAPES, Heat, Insulation prevent Freeze-Up
LEAD POISONING HAZARDS GUIDE
LEAD IN DRINKING WATER, HOW to REDUCE
METHANE GAS SOURCES
MIXING / ANTI-SCALD VALVES
MUNICIPAL WATER PRESSURE IMPROVEMENTS
NOISE / SOUND DIAGNOSIS & CURE
ODORS GASES SMELLS, DIAGNOSIS & CURE
ODORS IN WATER
ODORS, SEPTIC or SEWER
ODORS SEWER GAS in COLD WEATHER
ODORS, SULPHUR SMELL SOURCES
ANIMAL or URINE ODOR SOURCE DETECTION
PIPING IN BUILDINGS, Clogs Leaks Types
PLUMBING FIXTURES, KITCHEN, BATH
PLUMBING NOISE TRANSMISSION CONTROL
PLUMBING VENT DEFINITIONS & CODES
PLUMBING VENT DEFECTS & NOISES
PUMPS USED in BUILDINGS
PUMPS, WATER REPAIR
RELIEF VALVE LEAKS
RELIEF VALVES - TP Valves on Boilers
RELIEF VALVES - STEAM TP VALVES
RELIEF VALVES - Water Heaters
RELIEF VALVES - Water Tanks
REPAIR BURST LEAKY PIPES
METHANE GAS HAZARDS
SEPTIC SYSTEM INSPECT DIAGNOSE REPAIR
SHUTOFF VALVE LOCATION, USE
SULPHUR & SEWER GAS SMELL SOURCES
SWEATING (CONDENSATION) on PIPES, TANKS
TOILETS, INSPECT, INSTALL, REPAIR
WATER, WELLS, WATER TANKS: TESTING GUIDE
WATER PRESSURE LOSS DIAGNOSIS & REPAIR
WATER PUMPS & TANKS
WATER SOFTENERS & CONDITIONERS
WATER SOURCE ALTERNATIVES
WATER SUPPLY & DRAIN PIPING
WATER SHUTOFF VALVE LOCATION, USE
WATER SHUTOFF VALVE, WELL PUMP
WATER TESTS, CONTAMINANTS, TREATMENT
WELLS CISTERNS & SPRINGS
WINTERIZE A BUILDING
Water softener / water conditioner identification: how to determine the manufacturer, brand, & model of a water softener or water conditioner. Knowing the water softner brand & model helps obtain installation & operation & repair instructions, water softener service, & water softener repair parts.
Green links show where you are. © Copyright 2014 InspectApedia.com, All Rights Reserved.
Question: Can You Help Identify Our Water Softener Brand and Get an Operating Manual so we can Set the Controls?
Attached are two photographs of our water softener. We do not know what type of softener we have or how to set it. Can you give us a clue to the manufacturer and where we could get a manual?
[Click to enlarge any image]
We are guessing what the different knobs are? We can't seem to set it to run on the timer. We set it to "in service" and the time of day, but it won't run on its own at that setting.
So we have been setting it to regenerate to get it to run manually. We would like to get it to run automatically. We need help. - B.B.
7/17/2014 Trent D'Ewart said:
Can you please help me identify what brand of water softener I have so that I can find an operators manual?
B.B., don't know this specific brand for sure but doing some research on stainless steel water conditioner brands I found that
So your unit may be a Crystal Quest or an Aqua Maid POE (Point of entry) water conditioner or water softener similar to their models CQE-WH-01127 or CQE-WH-01128 but with an older control head.
Look carefully at all sides of all of the pieces of equipment for names, numbers, identifying marks, including inside the cover of the water softener controls. If you still find absolutely nothing, a look at the water softener controls themsevles will often show a rather generic control style - as several water softener brands actually use parts made by the same manufacturer but sold under a variety of names. In that case you may be able to follow the advice on control use from any of them.
If you like, use our CONTACT link to send me photos of your equipment and we may be able to comment further.
You can also certainly call local water conditioner companies in your area - as most likely the unit you have was installed by one of them, and most of them will be happy to come to your home to check the condition of your unit and to recommend any service or cleaning or repairs needed.
The Water Conditioner Control Valve is the Key to Setting & Using a Water Softener
It is the control head or water conditioner "valve" mounted on top of the unit that controls the system's regeneration cycle and salt usage. So that part is key.
Start by looking carefully on all sides and under covers or the control head cover and back for a manufacturer or brand, or if you cannot find any such labeling, you could try contacting local water softener distributors, since your unit was most likely installed by a local supplier.
You can also try contacting the water conditioner manufacturers we list below. Since the control valve on your water softener matches photos of units at the Aqua Maid website I'd start by contacting Aqua Maid and asking for (or downloading) the installation and operation manual for their equipment.
Aqua Maid can be contacted at 3375 Hwy 98S Suite B-1 Lakeland, Fl 33803 Phone: 1-888-925-0213 Fax: 863-665-9595 email@example.com http://www.aquamaidwatersystems.com/Products/SSC.aspx
Crystal Quest 2130 Northwest Pkwy S.E. Suite - i Marietta, GA 30067 1-800-934-0051 1-770-951-5600 1-800-716-7718 1-770-953-1600 firstname.lastname@example.org email@example.com http://www.crystalquest.com/watersoftener.htm
From just looking at your photo of the control valve I see that you can set
Question: how do I identify the model and brand of my water softener? Where do I get water softener operating instructions.
Attached is a picture (shown at left) of the control for the water softener that came with the house three years ago. I just started running the water softener after cleaning the brine tank and filling it up with salt. I left the settings as is.
The unit has a separate tank for the brine with a float inside. (tank size is 18" x 33") Unfortunately, I don't have any manual on the system and on top there is no manufacturer's name, model no.
Except there is hand written note "TT 948 56 AE". S/N 12671 Could you please help me identify the maker of this machine or how should I proceed to set it up correctly?
Reply: how to identify a water softener brand and obtain operating instructions
KD: the water softener control that is shown in your photo (above left) appears to be widely used across a variety of water softener brands and models, as you can read in the FAQ text just above.
That's because some OEM manufacturers of water softener controls and parts sell those components to a number of companies who then sell and install water softeners under their own brand.
For example in Sun City Arizona and other parts of that state, the water softener you show above is widely distributed under the Pro-Tec Water Equipment brand. Depending on where you live, choose and try calling one of the water conditioner distribution & sales companies listed just below, as all of them sell water softeners using the control shown in your photograph:
Some of the water conditioner's operating instructions are printed right on the front of the control. On many models, basic water softener adjustment procedures and guidelines are printed inside of the control cover or lid. But best is to obtain the installation and operating guide book from your equipment's manufacturer.
Make a note of your water softener's model and serial number if you can find it. Your note contained some of that information; Often, as our photo illustrates, the back of the water softener control includes a sticker with water conditioner model and serial number information. That information can help assure that the manufacturer whom you contact can provide you with the most accurate water softener operating instructions.
Photo Examples of Water Softener & Water Conditioner Brands & Models
Below: a Culligan™ water softener system. Culligan equipment usually has its brand name prominently displayed on the water conditioner control head - atop the narrow resin tank in the center of our photograph below. For an example see Culligan Mark 100 Water Softener Owner's Guide, 1994-1998
Below: an exchange-tank type water conditioner
Below, cover & control on a Kisco® Water Softener, New York State
Below, a ProTec® water softener, Surprise, Arizona
Below: Kinetico® Mach series water conditioning system, Dutchess County New York USA
Below: an antiquated but still working water softener, possibly distributed by Montgomery Wards
Reader Question: Aqua Cera Water Softeners?
Curious if you're familiar with the brand of water "conditioner" Aqua Cera. Salt and electric free unit that uses it's media to condition, not soften, water. Water will still test hard as usual however their claim is that there will no longer be any scale build up at fixtures. They also recommend these units for people who don't like the slimy feel of softened water. Sounds fine and good but how proven is this technology? - Anon 6/14/12
Anon, we discuss these, to put it nicely, highly questionable tools, gadgets, and magic equipment in more detail at OTHER SOFTENER METHODS.
Generally, there is no independent, credible evidence whatsoever that the systems you describe actually work, and the "white papers" and other literature we've found has been prepared by the vendors themselves or their agents. If it's too good to be true, it is probably not true.
Continue reading at SOFTENER ADJUSTMENT & CONTROLS or select a topic from the More Reading links shown below.
Suggested citation for this web page
Green link shows where you are in this article series.
Frequently Asked Questions (FAQs)
No FAQs have been posted for this page. Try the search box below or CONTACT US by email if you cannot find the answer you need at InspectApedia.
Use the "Click to Show or Hide FAQs" link just above to see recently-posted questions, comments, replies, try the search box just below, or if you prefer, post a question or comment in the Comments box below and we will respond promptly.
Search the InspectApedia website
HTML Comment Box is loading comments...
Technical Reviewers & References